GoDaddy Poynt Card Reader won't connect to the Commerce app

If you’re having trouble connecting your GoDaddy Poynt Card Reader to your mobile device, try the following:

Step 1: Activate Bluetooth on your mobile device

Note: Make sure your mobile device is not in airplane mode and that your operating system is up to date. (iOS / Android)

iOS users:

1. Tap Settings.
2. Tap Bluetooth.
3. Turn on the Bluetooth toggle.

Android users:

1. Tap Settings.
2. Tap the Bluetooth symbol. The option might be nested under another label, such as Connections or Connected devices.

Step 2: Unpair the Card Reader in the Bluetooth settings

If your phone or the GoDaddy Commerce app has been updated recently, you might run into a connectivity issue. Unpair the Card Reader from your phone, and then try syncing it again.

iOS users:

1. Tap Settings.
2. Tap Bluetooth.
3. Tap the icon next to the Card Reader label.
4. Tap Forget this Device.
5. Open the GoDaddy Commerce app and try pairing the Card Reader again.

Android users:

1. Tap Settings.
2. Tap Bluetooth. The option might have another label, such as Connected Devices.
3. Tap the Settings icon next to the Card Reader label.
4. Tap Forget or Unpair.
5. Open the GoDaddy Commerce app and try pairing the Card Reader again.

Step 3: Power the Card Reader off and on

1. Press and hold the Card Reader power button for 3 to 4 seconds until the LED indicators turn off.
2. Press the power button to turn it on again.
3. Open the GoDaddy Commerce app and try pairing the Card Reader again.

Step 4: Make sure the Card Reader is charged

1. Charge your Card Reader. There are two ways to connect your device:

   • Place the Card Reader in the charging cradle, plug in the USB-C cable, then connect it to a power source.
   • Plug the USB-C cable directly into the Card Reader and connect it to a power source.

   

2. Charge the Card Reader for 2-3 hours, and then press the power button to power it on.

Step 5: Reset the Card Reader

1. Use a paper clip to press the reset button at the bottom of the Card Reader.

   

2. Open the GoDaddy Commerce app and try pairing the Card Reader again.
3. If the Card Reader still won't connect to your mobile device, please contact support for assistance.