Try these troubleshooting steps to resolve issues with your GoDaddy Smart Terminal Flex.
Power or battery issues
If your device is not turning on or holding a charge, try the following:
Step 1: Verify that the battery is installed correctly
- Make sure that the smart terminal is turned off and the power cord is disconnected.
- Turn the terminal upside down and open the battery cover on the bottom of the system.
- Insert the battery plug into the socket. If it's already connected, disconnect the plug and reconnect it again to make sure the connection is tight.
- Place the battery in the battery compartment and replace the battery cover.
Step 2: Charge the battery
- Connect the power cord to the smart terminal and plug it into a power source.
- Allow the smart terminal to fully charge (usually about 2.5 hours). While it’s charging, you can lightly tap the power button on the side of the device to see the current battery charge.
Step 3: Power on the device
- Once the smart terminal has fully charged, press the power button on the side of your device for three seconds to turn it on.
- If the device is still not turning on, or if the battery isn't holding a charge, please contact support for replacement options.
Card read issues
If your smart terminal can't read your customers' payment card, try the following:
- Make sure the card or device is placed correctly:
- If the card has a chip, insert the chip card into the slot at the bottom of the terminal. Make sure the front of the card is facing up, with the chip inserted first. Don't remove the card during the transaction.
- If the card doesn't have a chip, swipe the card along the slot on the side of the terminal with the magnetic stripe facing the terminal. Use a smooth motion and uniform speed when swiping.
- For contactless (NFC) payments, tap the card or device on the NFC icon on the front of the terminal and keep it close to the reader during the transaction.
- If your device can't read the customer's card, try entering the card info manually.
- Credit card issues could be caused by any number of things that are out of your control, like an expired card or insufficient funds. If your device can’t read any (or most) cards, though, there may be an issue with the device. Please contact support for additional assistance.
Problems with the receipt printer
If your smart terminal won't print a receipt, make sure the paper is loaded correctly and there are no obstructions in the paper compartment. This device uses 2.25" x 50' thermal printer paper rolls (not ink).
- Open the paper roll cover at the top of the device.
- If a paper roll is already loaded, remove the roll and clear out any scraps of shredded paper in the compartment.
- Insert the paper roll into the compartment and pull the roll until about 2 inches of paper extends from the top of the device.
- Hold the end of the paper and close the lid cover until you hear a "click."
- Remove the excess paper by tearing along the serrated edge.
- Try printing the receipt again. If the printer is still not printing, please contact support for additional assistance.