The loyalty program is an easy way for you to offer special incentives and discounts to reward (and encourage!) your repeat customers. Loyalty programs are a must-have for merchants to boost customer satisfaction and traffic. In fact, nearly 70% of consumers modify their purchase behavior to optimize points.
Our program is incredibly easy to use. Customers can enroll simply by swiping their favorite credit card or entering a phone number. When customers opt in, they'll receive a text with the personalized URL where they can track their loyalty points. Merchants can easily check their Customers’ loyalty points balance on the GoDaddy smart terminal.
Check out answers to some common questions about the loyalty program:
What are the requirements to create a loyalty program?
The loyalty program is available to merchants with a GoDaddy smart terminal on the “Premium features package.”
How does the loyalty program work?
The loyalty program is simple to set up and use:
- Create and activate a loyalty campaign in your Merchant Portal.
- Customers automatically earn loyalty points each time they make a purchase in your store.
- Customers are prompted to redeem any eligible rewards whenever they make a purchase.
Can I see or adjust a customer's loyalty points?
Yes. You can track and adjust points for your customers through the Merchant Portal or on the smart terminal.
- In the Merchant Portal: Select Customers from the left-hand menu and locate the customer in your customer list. Select Actions, then select View Loyalty rewards to review or add loyalty points.
- On the smart terminal: Tap the Loyalty icon that appears when your customer swipes a card associated with a loyalty account. You can review their loyalty points and add points manually or in preset incremental amounts.
How do my customers track their loyalty points?
When customers enter a phone number to opt in during checkout, they'll receive a text with the URL where they can track the loyalty points in their digital loyalty card. The link is also included in the SMS receipt for any future purchases in your store. Your customers can use the URL to review their current account balance and any available rewards.